Help center

FAQ

  1. What are the shipping times?
    Shipping times vary depending on the destination and product availability. Generally, orders are processed and shipped within 2-3 business days. Once shipped, the package may take 2 to 7 business days to arrive at its destination in Italy, while times may be longer for international shipments.

  2. Do you ship internationally?
    Yes, we ship to various countries around the world. During the checkout process, by entering the destination address, the system will automatically calculate shipping costs and times. If your country is not listed, we invite you to contact us to explore possible solutions.

  3. How do I choose the correct size for your garments?
    On our website, you will find a size guide specific to each model, with measurements in centimeters for chest, waist, and hips. We recommend comparing your measurements with our chart to select the most suitable size. If you have any doubts, you can contact us via email or phone: our customer service will be happy to assist you.

  4. Is it possible to request custom or tailored garments?
    Yes, in some cases we offer a customization or made-to-measure service. We invite you to contact us directly via email or through the form on the site for more information on the timing, costs, and availability of this service.

  5. What payment methods do you accept?
    We accept payments by credit/debit cards (VISA, Mastercard, American Express), PayPal, bank transfer, and other methods indicated at checkout. All transactions are protected and encrypted to ensure the security of your data.

  6. How can I make a return or exchange a size?
    We offer the possibility to return or exchange products within a certain period (usually 14 days from receipt of the order), provided that the items are intact, unused, and with original tags. To initiate the return or exchange process, fill out the return form on the site or contact our customer service for further instructions.

  7. How do I take care of linen garments?
    Our garments are made with high-quality materials, such as linen. To keep them in the best condition, we recommend washing them at a low temperature (30°C) with a gentle detergent, avoiding overly vigorous spins, and ironing inside out if necessary. Always follow the washing instructions on the garment's inner label for optimal care.