Help center

FAQ

  1. What are the shipping times?
    Shipping times vary depending on the destination and product availability. Orders are generally processed and shipped within 2-3 business days. Once shipped, the package can take 2 to 7 business days to arrive at its destination in Italy, while times may be longer for international shipments.

  2. Do you ship internationally?
    Yes, we ship to several countries around the world. During the purchase process, by entering the destination address, the system will automatically calculate shipping costs and times. If your country is not listed, please contact us to discuss possible solutions.

  3. How do I choose the correct size for your garments?
    On our website you will find a specific size guide for each model, with measurements in centimeters for chest, waist and hips. We recommend that you compare your measurements with our table to select the most suitable size. If you have any doubts, you can contact us by email or phone: our customer service will be happy to help you.

  4. Is it possible to request personalized or made-to-measure garments?
    Yes, in some cases we offer a customization or made-to-measure service. We invite you to contact us directly by email or via the form on the site to receive more information on times, costs and availability of this service.

  5. What payment methods do you accept?
    We accept payments by credit/debit cards (VISA, Mastercard, American Express), PayPal, bank transfer and other methods indicated at checkout. All transactions are protected and encrypted to ensure the safety of your data.

  6. How can I make a return or exchange a size?
    We offer the possibility of returning or exchanging products within a certain period (usually 14 days from receipt of the order), provided that the items are intact, unused and with original labels. To start the return or exchange procedure, fill out the return form on the site or contact our customer service for further instructions.

  7. How do I care for linen garments?
    Our garments are made of high-quality materials, such as linen. To keep them in the best condition, we recommend washing them at a low temperature (30°C) with a delicate detergent, avoiding too vigorous spin cycles and ironing inside out if necessary. Always follow the washing instructions on the inside label of the garment for optimal care.