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Exchanges and returns

Return and Cancellation Policy

Return Period

You can inform us of your decision to return one or more items within 14 days from the delivery of the last item of the order, without having to provide any reason. If the deadline falls on a holiday or non-working day, it is extended to the next working day.

After notifying us of your return request, the items must be shipped within the following 14 days, following the instructions provided by our Customer Service.

Return Shipping Costs

  • Italy and European Union countries: return shipping is free. To use the service, contact Customer Service and follow the instructions and any return label received. Shipments organized independently will not be reimbursed, unless otherwise agreed in writing.
  • Non-EU countries, including Australia: return shipping is at the customer's expense. We recommend using a trackable service. Any duties, taxes, and customs charges related to the return are the responsibility of the customer, unless otherwise provided by mandatory regulations.

No restocking fee is applied.

Condition of Returned Items

  • Items must be returned intact, complete with tags and accessories, and, where possible, in their original packaging.
  • Products may be handled and tried on only to the extent necessary to verify their nature, characteristics, and fit, as would happen in a store.
  • The customer is responsible for any decrease in value caused by use or handling beyond what is necessary; in such cases, the refund may be proportionally reduced within the limits allowed by law.

Final Sale Items

For consumers in the European Union, the presence of a discount or the wording "final sale" does not exclude the right of withdrawal provided by law. For orders from non-EU countries, items expressly marked as "final sale" cannot be returned or exchanged, to the extent permitted by applicable regulations. Any mandatory rights recognized to the customer remain valid.

The right of withdrawal does not apply in cases excluded by law, such as goods made to order or clearly personalized.

How to Make a Return

  1. Contact Customer Service, available every day from 9:00 AM to 6:00 PM, providing your order number and the items you wish to return.
  2. Wait for return instructions. For Italy and the European Union, you will be informed of how to take advantage of free shipping; for non-EU countries, you can choose a courier, preferably with trackable shipping.
  3. Prepare the package by adequately protecting the items and including the information requested by Customer Service.
  4. Ship the return to the following address:
    LA BOTTEGA DI BRUNELLA DI MANDARA MARIA ROSARIA & C. S.N.C.
    VAT Number: 02125630653
    Via Pasitea, 72
    84017 Positano (SA), Italy

Refund

After receiving and verifying the return, the process will be completed within 2-4 working days. The refund will be issued using the same payment method used for the purchase; actual credit times may vary depending on the payment processor or banking institution.

Where provided by applicable regulations, the refund also includes the cost of the initial standard shipping. Any additional costs resulting from the choice of a more expensive delivery method than the standard will not be refunded. The refund may be suspended until the items are received or until proof of their shipment is provided.

Order Cancellation

You can request the cancellation of an item until it has been shipped. If the order has only been partially shipped, only the items that have not yet been shipped can be canceled. After shipping, it will no longer be possible to cancel the item, but you can request a return according to the conditions indicated on this page.

Defective or Non-Compliant Products

The conditions related to reconsideration do not limit the rights recognized by the legal warranty for defective, damaged, or non-compliant products. In these cases, contact Customer Service before shipping.

Please note: returns sent beyond the deadlines or not in compliance with the applicable conditions will be evaluated in accordance with current regulations. If they cannot be accepted, the items will remain available for the customer for collection or for a new shipment at their expense.