Exchanges and returns
Return Policy Summary
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Return Period: You have 14 days from the receipt of the order to return the purchased items, without providing any reason.
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Return Shipping: Return shipping costs are the responsibility of the customer. You can use a courier of your choice to send the package to the provided address.
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Return Conditions:
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Items must be returned in their original condition and packaging, without any signs of use, and with all tags and accessories intact.
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The return request may be rejected if the above conditions are not met.
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Fees: No restocking fees are applied on returns.
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Final Sale Items: Items from the latest collection in final sale cannot be returned or exchanged.
Return Instructions
To make a return:
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Contact Customer Service: Available every day from 9:00 AM to 6:00 PM.
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Ship the Package: For returns from Italy, send the package using a courier to the following address:
LA BOTTEGA DI BRUNELLA DI MANDARA MARIA ROSARIA & C. S.N.C.
VAT Number: 02125630653
Address: Via Pasitea, 72 | 84017 - Positano (SA) -
Return Processing: Once the return is received, we will process it within 2-4 business days. The refund will be made using the same payment method used for the purchase.
Note: If the package does not meet the expected timings and conditions, it will be available for pickup in person or via courier at your expense.